The governance of health information systems : a tool for improving the quality of care
La gouvernance des systèmes d'information de santé : un outil pour améliorer la qualité des soins
Keywords:
healthcare information system, ITIL, IT governance, performanceAbstract
Computerization of the care process is essential. It facilitates the traceability of care activity, which is the founding regulatory element of care safety, and the operational element of continuous quality improvement initiatives. This is why the implementation of traceability in the field now requires the development of responsive information systems based on information technology governance, and specifically the ITIL best practice framework. The deployment of ITIL will enable care processes to be mastered in real time, eliminating malfunctions and improving SIS performance.
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